Patients who have complaints about a dentist have several
- The first step is to initiate a conversation with
the dentist to calmly and respectfully voice your complaint to him or
her directly. You may need to make an appointment to do so, but it
is an essential first step. Be prepared to outline the reasons for
your dissatisfaction and have some idea of what you would like the
dentist to do to remedy your complaint.
- If the first
attempt to reach a satisfactory resolution is unsuccessful, you may wish
to consider mediating your complaint. Mediation is available through
either a dental society patient relations program or outside
professional mediators. Professional mediators work both
independently or through community mediation centers and alternative
dispute resolution centers and are accessible through the Pennsylvania
Council of Mediators.
Please review this document to learn more about the mediation
process, and use the links on the left to locate your county and review
the mediation resources available in your area.
- If you have pursued both options above and still have not
reached a mutually satisfactory resolution of your complaint, you may
wish to contact a private attorney who will advise you on the merits of
your complaint. Be sure to discuss attorney fees at your first meeting.