When working with Access, you will find that DPW’s current dental consultant, Dr. Jeffrey Fike, is extremely knowledgeable and helpful. He can be reached at (717) 346-9572. Have your staff connect with the right administrative staff for either the Access program or the MCOs, and you will find that most problems will be cleared up in a reasonable manner.
Should you determine that you have made a mistake on a claim, contact Dr. Fike at DPW or get the appropriate person at the MCO involved and they will help you submit the correct papers for reimbursement. DPW does appreciate your willingness to help low-income families in Pennsylvania and will work with you until the issue is resolved.
Thank you for helping us to help those in need!