Dental Complaint Resources

Patients who have complaints about a dentist have several options:

The first step is to initiate a conversation with the dentist and calmly and respectfully voice your complaint to him or her directly. You may need to make an appointment to do so, but it is an essential first step. Be prepared to outline the reasons for your dissatisfaction and have some idea of what you would like the dentist to do to remedy your complaint.

If the first attempt to reach a satisfactory resolution is unsuccessful, you may wish to consider mediating your complaint. Mediation is available through either a dental society patient relations program or outside professional mediators. 

If you have pursued both options above and still have not reached a mutually satisfactory resolution of your complaint, you may wish to contact a private attorney who will advise you on the merits of your complaint. Be sure to discuss attorney fees at your first meeting.

 

Dental Complaint Resources

Patient Relations Committees

Patient relations committees, administered by local dental societies, exist in five counties to provide peer review to help resolve disagreements. Peer review provides an impartial and easily accessible means for resolving misunderstandings regarding the appropriateness or quality of care.

Berks
Montgomery & Bucks 
Tioga 
York

Professional Mediators

Members of the Pennsylvania Council of Mediators are available to serve as mediators to resolve disputes involving dental services. Mediators act as a neutral third party to help the dentist and patient understand the issues and explore mutually agreeable solutions. Professional mediators work both independently or through community mediation centers. There is usually a fee for mediation services.

General information on mediation.
Search for a mediator who deals with issues involving dental services.